Faq
frequently asked questions
We're more than just a paper and tissue factory. We're a team of professionals dedicated to creating exceptional products, transforming raw materials into the high-quality paper and tissue you need every day.
We produce a wide range of tissue and paper products, including facial tissues, toilet paper, kitchen towels, paper napkins, and paper towels. We also provide HVS and photocopy paper for office needs.
Yes, we are committed to environmental sustainability. Our products are made from recycled materials and come from responsibly managed forests (FSC certified). Our production process is also designed to minimize waste and energy consumption.
Our products are available in various supermarkets, minimarkets, wholesale stores, and online stores throughout Indonesia. You can also visit our official website to see a complete list of our partner stores.
Yes, we do. We serve bulk orders for business, office, hotel, restaurant, and various other industry needs. Please contact our sales team for more information on pricing and requirements.
Facial tissue is made with a softer and smoother texture, suitable for cleaning the face or sensitive skin areas. Meanwhile, toilet paper is designed to break down easily when wet to avoid clogging drains, so it is not recommended for use outside of the bathroom.
Yes, our wet wipes are specially formulated to be gentle and safe for a baby’s skin. Our wet wipes are alcohol-free and have been dermatologically tested, making them suitable for sensitive skin.
Yes, our paper towels are designed with high absorbency, making them effective for cleaning up liquid spills, drying dishes, and absorbing oil from fried foods.
We offer HVS paper with various grammages, ranging from 70 gsm (grams per square meter) to 100 gsm. 70 gsm paper is ideal for everyday printing needs, while 80 gsm and 100 gsm are more suitable for important documents that require a thicker and sharper print result.
Yes, all of our papers are compatible and designed for use in various types of printers, both inkjet and laser, without causing jamming or blurry print issues.
We greatly appreciate all feedback from our customers. If you have any questions, complaints, or suggestions, please contact our customer service via the email or phone number listed on our website.
We often hold special promotions and discounts, especially in our online stores and during specific periods. Follow us on social media or sign up for our newsletter to get the latest information on our exciting offers.